It was even a surprise, gave me the best treat ever. Deal of the year for me, great ratings, payments, warranty coverage, great parts department too. Best service ever
Found a great car at a great price and the customer service was excellent. Was pleasantly surprised that the vehicle was better than advertised. Nice.
Recently added Sunday service needs a lot of improvement. I waited 2:30 hours for a simple oil change. The staff was professional and courteous, however there where only three technicians and one service advisor working. This resulted in their being extremely backed up. Management needs to increase the number of techs to an appropriate number in order to provide an Express service or switch to an appointment only for Sundays.
Replaced a radiator in four hours on a Saturday. Who does that? These folks do! Very satisfied customer. I’ll be back. Thank you for everything.
Overall experience was great. I've purchased four or five vehicles from Jerry Ulm Dodge for many years. Only thing I would recommend is a courtesy call wash when you get your vehicle service.
The last 10 years we have had TERRIFIC service. Especially when I call on Brian Cummings. He has always taken great care of our cars, trucks etc. THANK YOU!
After being repeatedly let down by other dealership service centers in town we where pleasantly surprised with the level of professionalism and service we recieved here . Highly recommend bringing your vehicle here for service .
Thermostat replaced with new warranty alternator. PCM upgrade. Glad to have it done at the dealer. Would not have received warranty repair or software upgrade at a garage.
I was greeted promptly at the service line, where they searched feverishly for my appointment in the system, only to find out I was supposed to be at the express service location, in the back of the lot. Totally my mistake. Upon arrival to where I needed to be, the service writer met me, got my Jeep ready for the technician, and led me into the waiting area. The service was performed quickly, the cashier was terrific, and I was on my way in much less time than anticipated. Great job all around!
Jerry Ulm takes care of things and the staff is all excellent. However, maybe because they were recently sold, they are letting me down a little. I had an incident with my Chrysler Crossfire. The insurance adjusted came to Jerry Ulm where it had been towed in. No one notified me. Tires, rims, cross ties etc were fixed, but when I went to pick it up it also had had damage that no one had noticed or picked up. My service advisor told me to make an after claim, and sure enough my excellent insurance company is covering it. But no acknowledgement of my time and extra effort is mentioned. The damage included two new rims and three new tires. These are high performance $250 each tires. It seems like I am in there all the time to get these tires fixed and the report is always that they are not fixable. Sure enough, less than five months later, one got a nail in an "unfixable" spot and I need a new tire. Why can't we ever get road hazard coverage I asked my service advisor. He said because they are "high performance" tires, so he never asked in the years we have been dealing wit this. But upon inquiry they are eligible and I feel extremely let down by this incorrect information and lack of good advice. Then with this new tire, I left it for valve cover repair I had been advised on -- $900. The service tech had mentioned it before and I asked to fix it then. Oh no, my service advisor said, Chris just said to watch it. Now the new tech said let's go forward. My service advisor called. Now not only was it the $900 valve covers but a whole additional cover repair -- another $1,000. I told Angelo the Service Manager how let down I felt by this and he said he would look into and try to make an adjustment -- but, as I said, I feel very let down and under-appreciated by these recent three events. They always make things right and staff is excellent, but I feel like with the new ownership they don't care about me any more -- and while things are cheerfully fixed they come with a cheerful extremely more expensive bill and trouble to get there again and my time is never acknowledged as valuable.